One of the aims of Connect is to help people be aware of what support is available to help them and their families lead a healthy and active life.

Below, you will find contact details and links to useful websites to help you find the specific support you need.

Feeling unwell?

Be prepared

Having a well-stocked medicine cabinet at homes means you are more easily able to deal with minor illness and injury. It needn’t cost much to stock up on the basics such as paracetamol, anti-diarrhoea medicine and sticking plasters. Ask your pharmacist for advice.

Your local pharmacy

Your local pharmacy is a great source of help and advice if you are feeling unwell. You don’t need an appointment to speak with the pharmacist who could offer over-the-counter medicine to help you get better. Many pharmacies are open long hours including evenings and weekends. Find your nearest pharmacy – HERE and watch this short film which shows how your pharmacist can help you – HERE

NHS 111

If you need urgent medical help or advice you can call NHS 111 anytime, 24 hours a day, seven days a week. By calling 111 you will speak to a trained advisor. You will be asked a series of questions to assess your symptoms and be given the help you need. You can also access NHS 111 online – HERE


Most GP surgeries can be contacted between 8.00am and 6.30pm – Monday to Friday (check your local GP practice website for full details).

Find a GP near you – HERE


  • The Allied Health Professionals Suffolk (AHPS) website offers self-help advice for most musculoskeletal problems.
  • You can self-refer to AHPS for physiotherapy support without seeing your GP.

999 and emergency department services

Please call 999 or go to your hospital’s emergency department (A&E) in a life-threatening emergency only.

More information

Click here for a whistle-stop tour of how the NHS in England works in 2017 and how it is changing in an animation by The King’s Fund.

See Suffolk’s Public Health self-care page for factsheets and links to local services.

Your local NHS clinical commissioning group (CCG) website offers a wealth of information about your health and local health services:

NHS England, Age UK and partners have produced two practical guides to Healthy Ageing and Healthy Caring.  They provide tips on keeping well and can contribute to supporting people to stay well for longer, particularly over the winter period.

Need support?

If you are worried about or would like some advice on:

  • A vulnerable child, young person or adult
    Contact Customer First Tel: 0808 800 4005
    A service managed by Suffolk County Council that provides social care for children and adults.
  • Being a family carer
    Contact Suffolk Family Carers Tel: 01473 835477 for information and advice for carers of all ages, including details of support.
  • Community based nursing and therapy care
    Contact Suffolk Community Healthcare Tel: 0300 123 2425
    They manage district nurses and community matrons, run four community hospitals and a minor injuries unit, and operate a wheelchair and community equipment service. Their Community Paediatric Service offers an integrated service to children and young people with disabilities and longer term health conditions.
  • Dementia, Alzheimer’s disease and memory loss
    Contact Dementia Together Suffolk Tel: 08081 688000
    A free service and helpline that offers information, support and a listening ear. Managed by Sue Ryder.
    Monday- Friday 9am – 6pm
    Saturday, Sunday and Bank Holidays 10am – 4pm.
  • Feeling lonely, making new friends or getting more involved in your community Take a look at:
    • Suffolk InfoLink– a directory of local clubs, organisations and activities that covers the whole of Suffolk and offers things to do and support for all ages.
    • Volunteer Suffolk – a website to find fun and fulfilling volunteering opportunities for when you have some time on your hands.
    • Good Neighbour Schemes – voluntary groups who support those in need of help in their community. Click the link to see if there is a scheme near you.
  • Getting your voice heard about health and social care issues
    Contact Healthwatch Suffolk Tel: 01449 703949 – a local watchdog organisation who will listen to your experiences of health and social care services in Suffolk so that they can use your views to make services better. They also provide information and signposting to help you navigate the health and social care system and understand what to do when things go wrong.
    Contact Total Voice Suffolk Tel: 01473 857631 – a partnership of seven organisations working together to provide advocacy in Suffolk. They work with adults who have mental health issues, learning disabilities, dementia, acquired brain injuries or other disability. They also work in some cases with children and family carers.
  • Managing as an older person
    Contact Age UK Suffolk’s Information and Advice Service Tel: 01473 351234
    They provide information and advice to anyone aged 60+, as well as benefits advice to people over minimum state pension age.
  • Mental health and depression
    Contact Wellbeing Suffolk Tel: 0300 123 1781
    Delivered by Norfolk and Suffolk Foundation Trust (NSFT) and its partners, it provides a range of support for people with common mental health and emotional issues, such as low mood, depression or stress.
  • Take a look at – an online resource by Wellbeing Suffolk to help people overcome stress, low mood and anxiety through low intensity Cognitive Behavioural Therapy (CBT) with online courses, all written by an expert in CBT for people aged 18+ including family carers of children or young people suffering with chronic illness, expectant mothers, those with new babies or toddlers, those working in the farming community, people living with a long-term health condition, those living with chronic pain and individuals who have just left prison or who have become homeless.
  • Safety, crime and domestic abuse
    Contact Suffolk Police Tel: 101 (or 999 for emergencies only).
  • Services that are available for children and young people with special educational needs and/or disabilities (SEND)
    Take a look at Suffolk’s Local Offer  – a community directory that gives you clear, accessible and accurate information about the services available which include assessment and EHC plans, early years and childcare, education and health.
  • Stopping smoking or losing weight

    • Contact OneLife Suffolk Tel: 01473 718193
      They offer free weight management, smoking cessation, health checks and health walks programmes for adults and children.
    • Many pharmacies also offer advice and support on healthy living including smoking cessation – click here to find out what services your local pharmacies offer.
  • You, older family members or friends not coping well at home or in need of support
    Take a look at Help for Adults (part of the Suffolk InfoLink website). Choose from the headings, such as health and care, housing or transport, or complete the Self Assessment Tool and Information Guide.
  • Your experience of health services
    Contact Patient Advice and Liaison Service (PALS) Tel: 0800 389 6819 (option 1)
    PALS will help resolve problems or concerns about health services and give advice and support.
  • Contacting the Connect INT teams

    The Connect Integrated Neighbourhood Teams (INTs) are made up of different organisations working together. These include the NHS, Adult Social Care, Suffolk Community Healthcare, Norfolk and Suffolk Foundation Trust (mental health), Suffolk Police and voluntary and community sector organisations, such as Suffolk Family Carers and Suffolk Age UK.

    There is no single point of contact for your Connect INT team, so please contact the most appropriate organisation to meet your need as listed above. These organisations work closely together so they may bring in professionals from other organisations to help you, with your permission.

    Contacting the Connect Implementation teams

    If you have any queries or suggestions for additional information to be added to this page, please fill in the form below or simply email us directly: [email protected]

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