Connect Sudbury – real improvements emerging in public sector efficiency

Real improvements in relationships within the public sector have been made thanks to the new project, according to a lead partner in Connect.

Connect Sudbury brings many teams together – health, social care, police and local charities working in the area – to help simplify services, improve value and make better use of resources. Suffolk Police Inspector Danny Cooper, whose beat includes Sudbury and the surrounding area, reports that through agencies getting to know each other’s teams, there has been a fundamental change in making things easier. The knock-on effect is that the public get information and support more quickly.

Inspector Cooper said: “Previously, staff would call the switchboard of an agency and hope to be put through to the right person for their query. You then had the ‘trust’ issue…how much should I tell this person – who are they? Now, we can pick up the phone, speak direct to the most appropriate person and obtain the information required. There are still some information sharing issues to be resolved but the relationships are being forged which is excellent. This is much more efficient.”

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